Today, virtually all businesses, from brick-and-mortar retailers to digital services and estores, need efficient tools to build and maintain the proper level of customer experience.
And up-to-date digital tools grant all the opportunities for that. A company's survival often depends on the effectiveness of tools such as a CRM platform. Is your business ready to meet the challenges of today?
Why you need a CRM?
The demand for customer relationship management platforms is only growing.
According to Statista (October 2022), the total revenue in the global CRM solutions market reached $69 billion in 2022 and is expected to grow by another $10 billion in 2023. Throughout the 2023-2027 period, we expect this market’s revenue to grow at an average annual growth rate of 11%.
By 2027, it will have reached $120 billion.
Read more in the report: