The Cooper&Hunter Company
The Cooper&Hunter company is one of the world leaders in production of home and industrial air conditioners. Last year in November, brand representatives turned to us in search of digital tools to organize the work of technicians, simplify repair and maintenance of units.
Creating a digital infrastructure from several tools connected by a common backend and admin panel.
Cross-platform development for IOS and Android, with two user roles. The owner of the air conditioner can register it in the system. The technician can order components and communicate directly with technical support in the chat.
The find solution mechanism is implemented on the new corporate website - a selling feature that replaces the salesperson-consultant. The user can adjust the climate system in a couple of mouse clicks.
It is a convenient foundation for the entire digital ecosystem with unlimited potential for scaling.
Convenient and high-quality digital maintenance on new software
In just six months, we went through the entire cycle of developing a large digital ecosystem - from the stage of searching for ideas to the release of the finished product. New tools greatly simplified the work of technicians - repairing equipment, ordering spare parts, communicating with Cooper&Hunter technical support. In the future, the ecosystem will receive another user role - for corporate clients from the B2B segment. It is about mass maintenance of hundreds of air conditioners at enterprises, engineering maintenance of complex and large-scale climate systems