DEDICATED SYSTEM FOR CUSTOMER RELATIONSHIP MANAGEMENT
CRM stands for Customer Relationship Management that allows to automate sales cycle from the stage of initiating a contact through making a purchase, generating documents, accounting, as well as creating a report based on data from different systems.
CUSTOMER DATABASE MANAGEMENT
Collecting basic information about our customers, i.e. company name, address, telephone number, full name of the person, taxpayer identification number, notes and comments.
POTENTIAL CUSTOMER DATABASE MANAGEMENT
Lead (potential client) management. It stores analogous data in tabs of the customer database.
CUSTOMER RELATIONSHIP MANAGEMENT
All meetings, e-mails, telephone numbers and tasks – all communication with the customer is saved here.
Customer segmentation aimed at increasing profitability and locating "bottlenecks".
CONCLUDED CONTRACT DATABASE
This tab contains all clients’ concluded contracts.
SALES MATERIALS MANAGEMENT
This database includes all materials used in the sales process: presentations, surveys, templates, references, etc.
This section contains information about our competitors, who they cooperate with, their offers, rates, etc.
DELIVERY CYCLE MANAGEMENT
Managing customers’ requests and submitting them to suppliers, optimizing plans, carrying out management control and executing orders.
Workflow adapted to the industry and company requirements: description of the approved procedures and their presentation in the form of a graph, e.g. development paths for a given case.
Optimizing expenses, routes, development plan and sales strategy. Job evaluation for selected departments and employees; removing bottlenecks.
Supervision over the company's finances (overall revenues and losses, as well as single transactions with the customer). Integration with financial and accounting systems: payroll-, leave- and bonus payment management.
This tab allows you to create mailing databases, both permanent and temporary.
MODERN E-COMMERCE SOLUTIONS
The quality of our services is a priority issue for us which is proven by our quality certificates and numerous prestigious awards.
Dedicated CRM system for the logistics company LOADAZA.
Piotr Dulba, CEO of Weld Technologia Zgrzewania Sp. z o.o.
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