DEDICATED SYSTEM FOR CUSTOMER RELATIONSHIP MANAGEMENT
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Wezom
crm
DEDICATED CRM
FUNCTIONALITY
CRM stands for Customer Relationship Management that allows to automate sales cycle from the stage of initiating a contact through making a purchase, generating documents, accounting, as well as creating a report based on data from different systems.
01 /
CUSTOMER DATABASE MANAGEMENT
Collecting basic information about our customers, i.e. company name, address, telephone number, full name of the person, taxpayer identification number, notes and comments.
02 /
POTENTIAL CUSTOMER DATABASE MANAGEMENT
Lead (potential client) management. It stores analogous data in tabs of the customer database.
03 /
CUSTOMER RELATIONSHIP MANAGEMENT
All meetings, e-mails, telephone numbers and tasks – all communication with the customer is saved here.
04 /
ANALYTICAL MODULE
Customer segmentation aimed at increasing profitability and locating "bottlenecks".
05 /
CONCLUDED CONTRACT DATABASE
This tab contains all clients’ concluded contracts.
06 /
SALES MATERIALS MANAGEMENT
This database includes all materials used in the sales process: presentations, surveys, templates, references, etc.
07 /
COMPETITION DATABASE
This section contains information about our competitors, who they cooperate with, their offers, rates, etc.
08 /
DELIVERY CYCLE MANAGEMENT
Managing customers’ requests and submitting them to suppliers, optimizing plans, carrying out management control and executing orders.
09 /
PROCEDURES AUTOMATION
Workflow adapted to the industry and company requirements: description of the approved procedures and their presentation in the form of a graph, e.g. development paths for a given case.
10 /
PERSONNEL MANAGEMENT
Optimizing expenses, routes, development plan and sales strategy. Job evaluation for selected departments and employees; removing bottlenecks.
11 /
FINANCIAL MANAGEMENT
Supervision over the company's finances (overall revenues and losses, as well as single transactions with the customer). Integration with financial and accounting systems: payroll-, leave- and bonus payment management.
12 /
MARKETING LISTS
This tab allows you to create mailing databases, both permanent and temporary.
QUALITY GUARANTEE
MODERN E-COMMERCE SOLUTIONS
The quality of our services is a priority issue for us which is proven by our quality certificates and numerous prestigious awards.
PORTFOLIO
PROJECTEXAMPLES
Dedicated CRM system for the logistics company LOADAZA.
Piotr Dulba, CEO of Weld Technologia Zgrzewania Sp. z o.o.
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I would like to recommend WEZOM Interactive Agency. I needed a website for my transport company, and they did a great job. The communication and cooperation with agency specialists were smooth, and now customers compliment the look of our site. Once again, thank you very much. If we need any help in the future, I know who we will ask for it. You can rely on them.